What Handover Looks Like
The keys are not the handover. The documentation package is.
At handover, you receive a physical and digital archive of the work, inspections and certifications recorded during your project. Inspection records, engineer certificates, Defects Liability information, product manuals and as-built drawings — the information you need to verify the build record, raise a request, or pass the property on. We treat it as a deliverable with the same rigour as the build itself.
What You Receive
The handover package.
Every inspection record, certificate, manual and drawing from your build, assembled in one place — physical and digital — so the full project history stays with the home rather than scattered across inboxes.
Why Documentation Matters
This is not a folder of brochures.
You may not need it the week you move in. But when you refinance, renovate, raise a Defects Liability request or sell, the record of what was built, inspected and certified is already in your hands — not something you have to reconstruct years later from memory or missing paperwork.
Aftercare Process
What is confirmed after handover.
Defects Liability Period
Eligible aftercare items raised after handover are handled through a documented request and review process.
Handover Records
Inspection records, certificates, manuals, and project documentation are assembled for reference after handover.
Support Contact
A dedicated point of contact helps with documentation questions, maintenance guidance, and Defects Liability requests.
Submit a Defects Liability request
If something needs attention after handover, the process is documented and straightforward.
Want to Understand What You Receive at Handover?
Let's walk through the documentation and support process.
Book a free initial consultation. We can explain what goes into the handover package, how the 12-week Defects Liability Period works, and what to expect after handover.