Aftercare
One confirmed warranty pathway. A clear aftercare process.
Warranty support is not handled informally. Every request goes through a documented process — logged, assigned a named contact, assessed against the build records, and closed out with a formal record. The 12-week Defects Liability Period is supported by complete handover documentation and a dedicated point of contact.
Coverage
What's covered. For how long.
Defects Liability Period
Eligible aftercare items raised after handover are handled through a documented request and review process.
Handover Records
Inspection records, certificates, manuals, and project documentation are assembled for reference after handover.
Support Contact
A dedicated point of contact helps with documentation questions, maintenance guidance, and Defects Liability requests.
Handover Documentation
What's in the handover package.
The handover package is assembled throughout construction — not created at the last minute. It includes inspection records from each key stage, certificates and compliance documents, product manuals and maintenance guidance, and your Defects Liability Period information. This gives you a complete reference point after the project is complete.
Request Process
A Documented Process.
Not a Phone Number.
Defects Liability requests are managed through a documented process — not informally through whoever happens to pick up the phone. Every request is logged, assessed and responded to through a defined pathway.
Submit a request using the form below — include your project reference and a description of the issue.
We acknowledge receipt and assign a named contact to your request.
A site visit is arranged to assess the issue against the documented build records.
Remediation is scheduled and closed out with a formal record.
Submit a Defects Liability Request or Query
What happens after handover
The handover package, defect inspection and aftercare support process.
How quality is tracked
Stage checks, compliance records and the documentation behind every build.
Warranty Support Includes a 12-Week Defects Liability Period.
Start with a consultation.
Understand how the warranty process works before you build — so the aftercare pathway is clear before handover.